
ShipMonk | Order Fulfillment
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Growing brands trust ShipMonk's 3PL platform to master their shipping and fulfillment operations.
ShipMonk’s powerful 3PL platform provides a simple solution for omnichannel ecommerce businesses of all sizes aiming to master their fulfillment challenges. Our in-house, tech-enabled fulfillment centers are supported by the most advanced order, inventory, shipping, and warehouse management software in the industry. Paired with transparent billing and leading customer support teams, with ShipMonk your business will stress less and grow more!
- Designed to help brands take a proactive approach to shipping and fulfillment.
- Take advantage of ShipMonk's heavily discounted carrier shipping rates.
- Dedicated Happiness Engineers make sure your account gets the support it needs.
- Highlights
- Use directly in Shopify admin
Languages
English
Works with
- Amazon
- Skubana
- Cin7
- Returnly
- Loop Returns
- Gorgais
Categories
Order management
Inventory management
Pricing
External charges may be billed by ShipMonk separately from your Shopify invoice. Learn more
Free
Free to install
Pick & pack fees, shipping, and storage costs.
All charges are billed in USD. See all pricing options
Reviews (141)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for managing large order volumes and improving business operations, leading to sales growth. It features seamless Shopify integration, a user-friendly dashboard, and robust shipping and inventory management tools. The customer service is responsive, with quick issue resolutions. The app supports global shipping, special requests, and cost-saving strategies. Merchants appreciate the reliable order fulfillment and the smooth onboarding process supported by the team.
I really appreciate the layout and ease of use of ShipMonk’s website—it makes managing logistics simple and efficient. Overall, the system works well for my business.
In the past, I experienced some issues with receivings, where stock has occasionally been lost, though it often turns up later, which can also be frustrating. I also encountered some billing inconsistencies with special projects that led me to adjust how I handle certain processes. However, I’ve noticed significant improvements recently, especially with customer service.
I had a direct call with Kristy recently, who was incredibly responsive and helpful in addressing these concerns. Customer service now responds much more quickly, and overall, operations seem to be running very smoothly. I appreciate the improvements and look forward to continued reliability with ShipMonk.
I've had a really great experience with Shipmonk. We're no longer using them because we have our own warehouse now, but I truly had no complaints. Special shout out to Anthony B who was exceptionally helpful as we were closing the account.
We've had a mixed experience with Shipmonk as a fulfillment service. While there are some positives, there have been significant challenges that affected our operations.
* International Order Shipping: We only achieved reliable international shipping after partnering with Passport, which revealed weaknesses in our initial approach.
* Shipping from the UK to Europe: Relying on Royal Mail instead of globally recognized carriers like DHL or DPD caused major delays. Other fulfillment centers provided faster and more cost-effective solutions.
* Customer Reputation Impact: Shipping delays led to an influx of negative reviews, hurting our brand. It took a lot of effort to regain customer trust.
* Claim Filing Limitations: Unlike other warehouses, Shipmonk does not offer an intuitive claim filing process, meaning we had to absorb losses when issues arose.
* Lost Items During Receiving: Items marked as "not seen" had no recourse for claims, adding to financial losses.
* Service Discrepancy: While customer service has been helpful, the warehouse operations and contract terms fall short compared to other providers.
Overall, Shipmonk shows potential, but its logistics and fulfillment processes still need greater reliability and flexibility. We've seen significant improvements over the past year and remain hopeful for continued progress in these areas. Throughout our experience, the customer service team has been outstanding—special thanks to Cassandra for her exceptional support. However, some operational challenges are clearly beyond her control.
Support
App support provided by ShipMonk.
Or visit their support portalResources
Launched
December 15, 2017
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner
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Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Products, orders, Online Store
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Edit products
Inventory, products, or collections
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Edit orders
Assigned fulfillment, order fulfillments, merchant managed fulfillment, all order details, or third-party fulfillment
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Edit your Online Store
Script tags in your Online Store
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Edit other data
Locations